Frequently Asked Questions

Frequently Asked Questions

The most frequently asked questions and their answers are here!

Order and Payment

How can I order?

You can complete your order by adding the product to your cart and filling in your information on the payment page.

What payment methods do you accept?

You can pay by credit card, debit card and money transfer.

Can I cancel my order?

You can cancel your order before it is shipped.

Delivery

How much is the shipping fee?

It's free

When will I receive it?

Within 1-20 business days throughout Türkiye.

Can I track my cargo?

Yes, your shipment number will be sent to you via email.

Returns and Exchanges

Can I return the product?

You can return it within 30 days in its original packaging.

Is there a return fee?

Return shipping costs are the responsibility of the customer.

When will the refund be made?

Within 3-5 business days after the product reaches us.

Membership

Can I shop without being a member?

Yes, you can also shop as a guest user.